Appointments

	Appointments
	Appointments for the Doctor Doctors' Consulting Times We operate a booked appointment system for all clinics. For morning appointments ring the surgery from 8am on the day you need to see the Doctor. Afternoon appointments can be booked in advance. Monday 8.30am - 12.00pm and 4.00pm - 6.00pm Tuesday 8.30am - 12.00pm and 4.00pm - 6.00pm Wednesday 8.30am - 12.00pm and 4.00pm - 6.00pm Thursday 8.30am - 12.00pm and 4.00pm - 6.00pm Friday 8.30am - 12.00pm and 4.00pm - 6.00pm Your appointment with a Doctor is for ten minutes. This is usually adequate for one problem only. If you have more than one problem, in order to deal with it comprehensively you may well be asked to book a further consultation. This is also a courtesy for other patients to try and ensure surgeries do not run late. PLEASE REMEMBER TO CANCEL YOUR APPOINTMENT IF YOU ARE UNABLE TO ATTEND. WE CAN THEN OFFER THAT APPOINTMENT TO ANOTHER PATIENT. TELEPHONE ADVICE If you wish to speak to a Doctor on the telephone, ask the Receptionist who will take the relevant details and arrange a telephone appointment. If it is not urgent the appointment may not be for the same day. Appointments for the Nurse We operate a booked appointment system for all clinics. When booking your appointment please let Reception know what your appointment is for so that they can advise you when would be the best time for you to come and the length of appointment you require. Nurse Consulting Times Monday 8.30am - 12.30pm Tuesday 8.30am - 12.30pm and 1.30pm - 5.30pm Wednesday 8.30am - 12.30pm Thursday 8.30am - 12.30pm and 2.00pm - 5.00pm Friday 8.30am - 12.30pm TELEPHONE ADVICE If you wish to speak to a Nurse on the telephone, ask the Receptionist who will take the relevant details and arrange a telephone appointment.
	Home Visits Please remember that a Doctor can see up to six patients in surgery in the time that it takes to do one home visit. Patients can also be examined much more thoroughly in a surgery environment. If you feel you are unable to attend the surgery because of illness, please contact the surgery before 10.30 am. Urgent calls may be made at any time. To enable the Doctor to assess the urgency of the visit, please give the receptionist as much information as possible. We would ask that patients only request home visits for those who CANNOT possibly get to the surgery because of illness. If the problem is one of lack of transport please arrange for a friend, relative or taxi to bring you to the surgery. Emergencies During surgery hours an emergency is a medical problem that needs attention within 30 minutes. After hours it is a medical problem that cannot wait until the surgery opens. What to do in an emergency 999 - It is completely appropriate to call for an ambulance if the problem is a serious one. Examples of this are – severe chest pains, sudden collapse, severe bleeding which cannot be controlled, etc. Charlbury Medical Centre 08444 773605 - Once connected you will be asked to press 1 for an emergency. The Receptionist will take the details and the Doctor will ring you back. Please DO NOT use this option for routine enquiries. Out of Hours 08444 773605 - Contact the surgery, press 1 for emergencies and you will be connected to the Out of Hours Service. This is based at Witney and Abingdon Community Hospitals and the Horton General Hospital in Banbury. Witney Minor Injuries Unit 01993 209458 - This is run by nursing staff from the John Radcliffe. They deal with cuts, bumps and fractures which are not life-threatening. They are open from 10 am to 10.30 pm every day of the week. John Radcliffe 01865 741166 - Accident & Emergency Unit, Oxford. This is appropriate for serious injuries and illnesses. Horton General 01295 275500 - Accident & Emergency Unit, Banbury. This is appropriate for serious injuries and illnesses. NHS Direct 0845 46 47 - NHS Direct offers free health information and advice 24-hours a day. You can also get information from their website on www.nhsdirect.nhs.uk. For deaf people and those hard of hearing, a telephone service is available on 0845 606 4647. If English is not your preferred language you can choose to use a confidential translation service.

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